These terms and conditions apply to the use of this website at https://ernie.london/ (this website). By accessing this website, registering an account and/or placing an order, you agree to be bound by these terms and conditions.


Please read these terms of use carefully as by using this website you confirm that you accept these terms regardless of whether or not you choose to register with us or order from us. We recommend that you print a copy of these terms for future reference. If you do not accept these terms, please do not use this website.


The term ‘Ernie’ or ‘us’ or ‘we’ refers to the owner of this website whose registered office and contact details are listed below. The term ‘you’ refers to the user or viewer of this website.


Other applicable terms


The following additional terms also apply to the use of this website:

  1. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using this website you consent to such processing and you warrant that all the data provided by you is accurate;
  2. Our Cookie Policy, which sets out the information about the cookies on our site;
  3. If you purchase goods from this website, our Terms of Sale will apply.
  4. Our Returns & Refunds Policy.


This website is owned, run and operated by:

Ernie London Limited
53 Mansfield Point
Rodney Road
SE17 1BA
United Kingdom

Company No: 12758626

VAT Registration Number: 359139275


We are a limited company.


Contact Details

Ernie London Limited
53 Mansfield Point
Rodney Road


1. Changes to these Terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time before making use of this website to take notice of any changes we have made, as they are binding on you.


2. Changes to the website

We may update this website from time to time and may change the content at any time. However, please note that any of the content on this website may be out of date at any given time, and although we’ll make reasonable efforts to ensure it is updated, we are under no obligation to do so.


3. Accessing our site

(a) This website is made available to you free of charge and is for your information and use only. It is not intended to amount to information or evidence upon which you should place reliance.

(b) We do not guarantee that this website, or any of the content appearing on it, will be available or uninterrupted. Access to this website is permitted on a temporary basis, and we may suspend, withdraw, discontinue or change all or any part of this website without notice and access may be suspended temporarily in the case of system failure, maintenance, repair, or for other reasons beyond our control. We will not be liable to you if for any reason this website is unavailable at any time or for any period.

(c) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(d) You are responsible for making all arrangements necessary to enable you to have access to this website.

(e) You are also responsible for ensuring that all persons who access this website via your internet connection and/or hardware are made aware of these terms of use and any other applicable terms and conditions, and to ensure that they comply with them.


4. Intellectual Property Rights

(a) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

(b) Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

(c) You may print’ off one’ copies and download extracts of any of the pages from this website for your personal use and you may draw the attention of others within your organisation to any to any content posted or available on this website.

(d) Our status and that of any third parties (who are identified on this website) as the authors of the content on this website must always be acknowledged. You must not use any of the content on this website for commercial purposes without obtaining a licence to do so from us or our respective licensors.

(e) If you print, copy or download any part of this website in breach of these terms of use, your right to use this website will cease immediately and together with any rights available to us, you must return or destroy any copies of materials that you have made if so requested.

(f) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on this website.

(g) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


5. Limitation of Liability

(a) The content on this website is provided for general information only. It is not intended to amount to evidence on which you should rely on. Subject to clause 5(b) below, your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

(b) Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

(c) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.

(d) We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(i) use of, or inability to use, this website; or
(ii) use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings;
(iv) loss of business opportunity, goodwill or reputation; or
(v) any indirect or consequential loss or damage.

(e) If you are a consumer user, please note that we only provide this website for domestic and private use. You agree not to use this website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

(f) We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content on it, or on any website linked to it.

(g) Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms of Sale.


6. Orders

(a) We reserve the right to withdraw from sale any products or services, at our own discretion, and are not responsible for providing notification to you of such.

(b) Should we deem it appropriate or necessary for any reason, we are entitled to refuse to accept or fulfil any orders solely at our discretion, and all order placed are subject to our acceptance. Timely notification of such and a full refund of any monies paid by you will follow.

(c) User accounts and access to ‘registered user only’ sections of our website may be suspended, deactivated or revoked at any time at our discretion.

(d) From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for and no control over the content or accuracy of the linked website(s).


7. Coffee

(a) Coffee is a perishable product and ours is roasted to order, so we’re unable to accept returns on coffee. However, if there was an error with your order or you’re not satisfied with your coffee, contact us at hello@ernie.london within 14 days of purchase. We’ll then be in touch to troubleshoot the issue.


8. Reusable Containers

(a) the term ‘container’ applies to all jars, buckets and pails used to deliver or display items purchased with Ernie. This includes the main body and lid of the container.

(b) On all Ernie’s deliveries, containers are signed for and checked ‘in’ and ‘out’. A log for the containers handed ‘in’ and ‘out’ can be found in your dashboard.

(c) If containers are returned broken or damaged, a charge of £5 will apply.

(d) If the account is closed with containers failing to be handed back, a charge of £5 will apply to every container missing.

(e) If containers are returned incomplete or missing a component, a charge of £5 will apply per unit of container.


9. Hardware

(a) If you have an issue with or are unsatisfied with your order, then you have 28 days from the date you received it to contact us to let us know. Simply email us at hello@ernie.london

(b) Once your email has been received, we will then be in touch to arrange the delivery of a replacement item, a refund and/or organise its collection.

(c) Returned items must be in saleable condition in order to qualify for a refund or like-for-like exchange.

(d) They should be returned to us in their original packaging and unused.

(e) Please also note that we can only accept purchases made directly from Ernie London Limited.


10. Restrictions on delivery areas

(a) We can only guarantee delivery in the following geographical areas: Zone 1 and Zone 2 of London.


11. Our Products

(a) The images of our Products on our website are for illustrative purposes only and so Products which you order may vary slightly from those images. Similarly, the packaging of our Products may vary from that shown in images on our website.

(b) Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site may differ very slightly from those indicated.


12. Subscription

(a) In order to purchase Products from our Website you have to set up an account with us.

(b) By confirming your subscription order, you are subscribing to a recurring delivery service at the frequency determined by you when placing your first order which will continue until one of the parties decides to end this subscription.

(c) Although Ernie is a recurring order service, you can cancel, pause, reschedule, skip or even bring forward deliveries to suit your needs at any time by logging into your account page.

(d) Whilst your subscription is in place, this commits you to paying for each such delivery and you authorise us to instruct your card issuer to debit the corresponding sum automatically at the frequency determined by you when placing your first order.


13. “Get 500, Lose 500” Subscription

(a) By confirming your subscription order as part of our “Get 500, Lose 500” campaign, you are subscribing to a recurring delivery service for a minimum of 12 months, with a minimum order of 6kg coffee per month.

(b) Whilst your subscription is in place, this commits you to pay for each such delivery and you authorise us to instruct your card issuer to debit the corresponding sum automatically or by agreed invoice.

(c) Confirmation of this subscription will entitle you to receive a complimentary 6kg coffee with your first monthly delivery. (If your subscription is for 6kg coffee only, this means your first month’s delivery will be complimentary.)

(d) Although the “Get 500, Lose 500” Subscription is a recurring order service, you can choose to cancel at any time. If you choose to do so before the minimum 12 months has been met, you will be charged for the complimentary 6kg coffee you received but will not be charged for the subsequent months that are being missed.


14. Governing Law

(a) If you are a consumer, please note that these terms of use, its subject matter and its formation are subject to the laws of England. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

(b) If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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